Frequently Asked Questions

FAQs

How do I adjust the grind on my Peugeot Mill?

If you have a Peugeot mill with the classic grinding mechanism, adjust the grind by tightening or loosening the button knob on top.

If you have a Peugeot mill with the u'Select grinding mechanism, adjust the grind settings by rotating the base of the mill anti-clockwise for a find grind, and clockwise for a coarse grind.

If you aren't sure which grinding mechanism your mill has, get in contact with us on 1800 099 012 or email info@peugeot-saveurs.com.au and we can let you know.

How do I use my Peugeot Coffee Mill?

If you have the Peugeot Kronos Coffee Mill, download this Operations Guide.

If you have the Peugeot L'Arbre A Cafe Coffee Mill, download this Operations Guide.

If you are not sure which coffee mill you have or you have another question related to your coffee mill, please contact consumer care on 1800 099 012 or email info@peugeot-saveurs.com.au

My Peugeot Mill isn't working, what should I do?

If your mill is not working as it should, please contact consumer care on 1800 099 012 or email info@peugeot-saveurs.com.au

What pepper should I use in my Peugeot Pepper Mill?

To get the best results, we recommend you to use only dry, hard, whole peppercorns that are 6 mm (1/4″) or less in diameter. 

Black, white and dry green peppercorns can be ground in Peugeot pepper mills. The pink berries can be ground only if in a blend (max 15% pink) with one of these other peppercorns.

What salt should I use in my Peugeot Salt Mill?

To get the best out of your Peugeot grinding mechanism, you should use: dry, coarse salts (mine salt) with a diameter of 4 mm.

In Australia, due to the hot and humid temperatures, we recommend you only use dry, white rock salt in Peugeot Salt Mills.

Do not use your Peugeot Salt Mill for grinding:

  • Pepper or any other spice. The Peugeot stainless steel grinding mechanism is designed for dry, white rock salt only.
  • Pink or lake salt. Generally pink salt (including Himalayan salt) and lake salt are considered to have a higher potential for moisture absorption compared to dry, white rock salt. The moisture in these salts can block up and corrode the grinding mechanism.
  • Damp sea salt, wet salt, dried wet salt or grey salt. The Peugeot stainless steel grinding mechanism is not designed to grind wet, damp or dried wet salts.

If you want to grind wet salt in a Peugeot mill, you must purchase a Peugeot Manual Wet Salt Mill (such as Oleron, Mullein, Nancy, Oslo etc). Its shape and materials have been designed to resist salt corrosion.

How can I tell the difference between a Peugeot Pepper Mill & Peugeot Salt Mill?

You can easily tell a Pepper Mill apart from a Salt Mill by looking at the button knob on top, or looking at the mechanism underneath at the base of the mill. 

🖤 For Peugeot Pepper Mills, the button knob will be marked with a P or a black ring. On the base, they'll have a a mechanism that looks as if its facing outwards, with the words Peugeot France" written on the inner ring of the mechanism. For mills with the u'Select grinding mechanism, they will also have a black ring on the base.

🤍 For Peugeot Salt Mills, the button know will be marked with an S or a white ring on the button knob. On the base, they'll an inward-facing mechanism with the words "Peugeot France" written on the outer ring of the mechanism. For mills with the u'Select grinding mechanism, they will also have a white ring on the base.

Can I use my Pepper Mill to grind salt, or my Salt Mill to grind pepper?

You should only use your Pepper Mill to grind peppercorns, and your Salt Mill to grind dry salt.

We ask this as the mechanism in the Pepper Mill differs to the mechanism in the Salt Mill.

The Pepper Mill mechanism is carefully designed to crack the pepper in a way that releases the most flavour from the pepper corns. The technique to grinding dry salt differs.

The salt grinding mechanism is specifically designed for grinding dry salt. Using wet salt or pepper in your Salt Mill can damage the mechanism.

How do I clean my Peugeot Mill?

To clean your Peugeot mill, remove the head of the mill and completely empty it.

Gently clean the mechanism with a soft and clean brush.

On the exterior of the mill, only ever use a soft, slightly damp cloth or microfibre cloth to wipe down your Peugeot Mill.

Never use any cleaning agent, detergent or dishwasher to clean any part of your Mill.

Where are wooden Peugeot Pepper Mills and Salt Mills made?

Peugeot Pepper Mills and Salt Mills with wooden bodies are made entirely in France from wood sourced from French PEFC™-certified forests.

How do I replace the batteries in my Peugeot Electric Mill?

If you'd like to watch a 30 second video, click here.

  1. First, you'll need to unlock the mill. If the mill is in a locked position, the black arrow on the body of the mill will point to the locked padlock icon. To unlock it, hold the base of the mill in one hand, and use the other hand to rotate the black arrow icon towards the unlocked padlock icon.
  2. Once in the unlocked position, you will be able to open the mill. Separate the top part of the mill from the base, and put aside the base that contains your spices.
  3. Look underneath the top part of the mill. You will see two clips holding the battery in the housing. Using narrowest part of a pen (or something similar that is as long and narrow), push both black clips inwards towards the centre of the mill. It should make a small click sound. If you have done this step correctly, the battery should easily fall out housing.
  4. In the battery, you'll see compartments to put in batteries, please put batteries in the correct way into all compartments.
  5. Reinsert the battery into the housing, ensuring the black arrow on the battery lines up with the logo on the housing.
  6. Using the same tool as before, click the clips back into place by using your pen to push outwards from the centre. If it has been done correctly then the battery shouldn't fall out from the housing.
  7. Reconnect the base of the mill to the top part of the mill by aligning the unlocked padlock with the black arrow on the top part of the mill. Then, rotate the unlocked padlock away from the arrow so that the arrow now aligns with the locked padlock. It should make a click sound.
  8. You're done!

If you're having trouble following these steps or you'd prefer to watch a video, click here. If you have any questions, please contact us.

What is the warranty on my Peugeot Mill?

In Australia, Peugeot Mills have a lifetime mechanism guarantee. The body of the Peugeot Pepper Mill, Salt Mill and Coffee Mill has a two (2) year warranty, beginning the day of purchase. 

Contact us to learn more on 1800 099 012 or email info@peugeot-saveurs.com.au.

A warranty claim will only be accepted if accompanied by proof of purchase.

To learn more about product registration, warranty conditions, and making a warranty claim, click here.

What is the warranty on my Peugeot Appolia Bakeware?

The Peugeot Appolia ceramics range comes with a 10-year warranty. The warranty does not cover normal wear and tear, impacts and breakages, and any damage caused by use other than in accordance with these recommendations. 

Contact us to learn more on 1800 099 012 or email info@peugeot-saveurs.com.au.

A warranty claim will only be accepted if accompanied by proof of purchase.

To learn more about product registration, warranty conditions, and making a warranty claim, click here.

Is my Appolia Bakeware oven, microwave, dishwasher and freezer safe?

Peugeot Appolia ovenware is highly effective at retaining heat and will stay hot on the table for up to 30 minutes. Appolia ovenware can withstand temperatures from -25°C to 250°C/ -77° F to 480°F.

These products are not designed to be brought into direct contact with an open heat source (gas burner, electric hot plate or BBQ) or an induction cooktop.

Safe for use in:

• Oven
• Microwave
• Dishwasher
• Freezer (-20°C/ -4°F)

Handmade products made of natural raw material may have some slight imperfections. These imperfections in no way affect the quality or performance of the pieces.

Use & Care:

  • Remove all labels and wash the ovenware before using for the first time.
  • To deglaze, only use warm liquid over 20°C/ 68°F
  • Do not place the ovenware in cold water after removing from the oven.
  • Place frozen food in a cold dish before putting in the oven.
  • Always place the hot ovenware on a trivet.
  • When handling your ovenware, the use of appropriate heat protection is recommended.
  • Never leave the ovenware in the oven while the pyrolytic self-clean system is in use.
  • Peugeot Appolia ceramics are extremely easy to clean. To remove stubborn baked-on food, pour hot water and dishwashing liquid into the dish and soak for a few minutes before cleaning with a sponge.

Can I use PayPal at checkout?

No, you cannot use PayPal at checkout. Peugeot Mills Australia only offer credit cards and Afterpay as payment options. Please visit our retailers to access other payment options. 

Can I use Afterpay at checkout?

Yes, you can use Afterpay at checkout. Peugeot Mills Australia offer credit cards, Google Pay, Shop Pay and Afterpay as payment options. Please visit our retailers to access other payment options. 

Can I use more than one discount code at checkout?

No, all codes and offers are independent of each other and cannot be used in conjunction with any other offer or discount.